Search Results: "consumer complaints"
Tips, Guides & Publications
2025
- 2025 Rate Summary Information and Rating Area Map
- Carriers with Approved Health Benefit Plans – Individual Market
- Carriers with Approved Health Benefit Plans – Small Employer Market
- Insurance Carriers: Who is offering on-exchange in my area?
- Rate Request Summary Documents – Carriers in the Individual and Small Group Markets
- Stand-alone Dental Plans – Individual Market
- Stand-alone Dental Plans – Small Employer Market
- Stand-alone Vision Plans – Individual and Group Markets
- Individual Health Insurance Enrollment Information
- Individual Open Enrollment Fast Facts
- Low Cost Health Insurance Guidance
2024
- 2024 Rate Summary Information and Rating Area Map
- Carriers with Approved Health Benefit Plans – Individual Market
- Carriers with Approved Health Benefit Plans – Small Employer Market
- Individual Health Insurance Enrollment Information
- Individual Open Enrollment Fast Facts
- Insurance Carriers: Who is offering on-exchange in my area?
- Low Cost Health Insurance Guidance
- Rate Request Summary Documents – Carriers in the Individual and Small Group Markets
- Stand-alone Dental Plans – Individual Market
- Stand-alone Dental Plans – Small Employer Market
- Stand-alone Vision Plans – Individual and Group Markets
- Losing Medicaid Coverage?
- Navigating Health Insurance
- A Shopper’s Guide to Cancer Insurance
- A Shopper’s Guide to Health Insurance
- Health Coverage Plan Comparison Tool
- Health Insurance: Considerations for All Life Stages
- About the Affordable Care Act
- Know Your Rights Regarding Life and Health Insurance
- PhRMA Medicine Assistance Tool
- Short-Term Limited Duration Plan Information
- Understanding Health Coverage Alternative Options
- Essential Health Benefits Benchmark Plan
- 2022 Coverage Data for Mental Health and Substance Use Disorders (2023 Report)
- 2023 Claims-Complaints-Appeals Mental Health and Substance Use Disorder Benefits Report
- 2022 Claims-Complaints-Appeals Mental Health and Substance Use Disorder Benefits Report
- 2021 Claims-Complaints-Appeals Mental Health and Substance Use Disorder Benefits Report
- 2024 Plan Management Report
- 2023 Plan Management Report
- 2022 Plan Management Report
- HRAs for Virginia Employers
2018PUR
2019PUR
2019 pur statistical summary
2020PUR
PUR2020 div stats
2021PUR
PUR statistical report 2021
2022PUR
SCC AR statistics: PUR
External Links
| Name | Telephone Number |
| Birth Injury Fund (BIF) | (804) 330-2471 |
| Certified Financial Planner Board of Standards | 1-800-487-1497 |
| Consumer Services - Non-Insurance Complaints Consumer Protection Section, Office of the Attorney General | (804) 786-2042 1-800-552-9963 |
| U.S. Department of Labor - Continuation of Health Coverage (COBRA) | 1-866-4-USA-DOL |
| DCJS – Surety Bail Bondsman Licensing (Virginia Department of Criminal Justice Services) | (804) 786-4000 |
| DMV - Consumer Contact Center (Virginia Department of Motor Vehicles) | 1-800-435-5137 |
| DMV - Motor Carrier Services (Virginia Department of Motor Vehicles) | 1-866-DMVLINE |
| ERISA (U.S. Department of Labor, Employee Benefits Security Adm. Employee Retirement Income Security Act) | 1-866-444-EBSA |
| FAMIS Children's Health Insurance – CoverVA | 1-855-242-8282 |
| Federal Employees Health Insurance Plan - Mail Handlers Plan | 1-800-410-7778 |
| Flood Insurance (National Flood Insurance Program) | 1-888-379-9532 |
| Virginia Life, Accident & Sickness Insurance Guaranty Association | (804) 282-2240 |
| Virginia Property and Casualty Insurance Guaranty Association | 1-800-282-2240 |
| HIPAA (U.S. Department of Labor, Employee Benefits Security Adm.) | 1-866-4-USA-DOL |
| Insurance Fraud (Virginia Department of State Police-Insurance Fraud Unit) | 1-877-623-7283 |
| Virginia Lawyer Referral Service (Virginia State Bar) | (804) 775-0808 1-800-552-7977 |
| Legislative Services (Virginia Division of Legislative Services) | (804) 786-3591 |
| Medicaid (Virginia Department of Medical Assistance Services) | (804) 786-7933 |
| Medicare | 1-800-Medicare |
| Medicare Claims, Appeals Information, and Medicare Summary Notices | 1-800-Medicare |
| NAIC (National Association Insurance Commissioners) | (816) 842-3600 |
| Provider Complaints (Virginia Department of Health Professions) | (804) 367-4400 1-800-533-1560 |
| Quality of Care Issues/Facilities/HMOs (Virginia Department of Health) | (804) 367-2102 1-800-955-1819 |
| Retirement for State Employees (Virginia Retirement System) | (804) 649-8059 1-888-827-3847 |
| State Employees Insurance (Department of Human Resources Management) | (804) 225-2131 |
| Workers' Compensation Claims (Virginia Workers' Compensation Commission) | 1-877-664-2566 (Nationwide toll free number) |
2019mhsudrept
2019 Claims-Complaints-Appeals Mental Health and Substance Use Disorder Benefits Report
2020mhsudrept
File A Complaint
Use our Insurance Complaint Portal to submit your complaint.
- Set up an account using a valid email address and create a password.
- Submit your complaint, providing as much information as possible. Upload copies of all supporting documentation.
- If you are unable to submit your documentation via the Portal, you may mail or fax it to us.
- An email confirmation with your complaint number will be sent to you after the complaint has been submitted and assigned to an insurance examiner.
- To add additional information, log back into the Portal and add a comment or upload the document. Click the Submit button to save information.
- You will receive an email when there are updates to your complaint. To view these updates:
- Log in to the Portal. Your complaint(s) will be listed by number on the Workspace page.
- In the Action column next to your complaint, select one of the two links—Comments or Documents. You will be taken to a list of all updates- select the one you want to review.
HEALTH CARE PROVIDERS: When using the Portal for submitting complaints subject to Section 38.2-3407.15 or 38.2-237 of the Code of Virginia, please complete the Provider Complaint Form and upload it with all required and supporting documentation. “Insured Information” is not necessary for complaints that involve more than one covered person.
