Upon request, the Division of Public Utility Regulation investigates and reviews utility actions for compliance with the utility's accepted tariffs. Based on the results of such investigation, we attempt to informally resolve any disputes between the utility and the consumer in a reasonable manner. This informal complaint resolution process does not limit a consumer's right to request the Commission to initiate a formal investigation.

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Contact

Office Hours:
8:15 a.m. to 5:00 p.m., Monday through Friday (See scheduled closings)

Mail:
Division of Public Utility Regulation
P.O. Box 1197 Richmond, Virginia 23218

Phone:
(804) 371-9611
Toll-free: 1-800-552-7945
Fax: (804) 371-9350

E-mail:
UtilityReg@scc.virginia.gov

Physical Address:
Division of Public Utility Regulation
4th floor 1300 E. Main St.
Richmond, Virginia 23219