Public Utilities

Utility Relief Program

Electric, natural gas, and water and wastewater utilities in Virginia are currently notifying customers of options if they fall behind on payment of their utility bills. The SCC encourages you to work directly with your utility regarding payment plans.

The General Assembly recently approved Federal COVID-19 relief money that utilities may use to aid customers who qualify for partial debt relief.

If your past-due bill is eligible for relief, the utility will contact you.

If you have questions, contact your utility. Look on any recent bill for the telephone number to call regarding customer bill assistance.

File a Complaint

Upon request, the Division of Public Utility Regulation investigates and reviews utility actions for compliance with the utility's accepted tariffs. Based on the results of such investigation, we attempt to informally resolve any disputes between the utility and the consumer in a reasonable manner. This informal complaint resolution process does not limit a consumer's right to request the Commission to initiate a formal investigation.

Virginia 811

Visit Virginia 811 for damage prevention resources.


Office Hours:
8:15 a.m. to 5:00 p.m., Monday through Friday (See scheduled closings)

Division of Public Utility Regulation
P.O. Box 1197 Richmond, Virginia 23218

(804) 371-9611
Toll-free: 1-800-552-7945
Fax: (804) 371-9350


Physical Address:
Division of Public Utility Regulation Tyler Building
4th floor 1300 E. Main St.
Richmond, Virginia 23219