Market Conduct Examination Reports

Section 38.2-200 of the Code of Virginia charges the Commission with the execution of all laws relating to insurance and insurers. All companies, domestic, foreign, and alien, transacting or licensed to transact the business of insurance in this Commonwealth are subject to inspection, supervision and regulation by the Commission.

Section 38.2-1317 of the Code of Virginia authorizes the Commission to examine and investigate any insurance institution engaged or alleged to be engaged in the business of insurance in this Commonwealth to determine whether such institution has been or is engaged in any conduct in violation of Title 38.2.

The Market Conduct staff performs field and desk examinations on Property and Casualty (P&C) and Life and Health (L&H) insurers. The scope and conduct of the examinations, to the extent practicable, are in accordance with the guidelines and procedures set forth in the Market Regulation Handbook and such other guidelines and procedures as the Commission deems appropriate. The examination report becomes a public document ten days after a certified copy of the report has been served upon the company by certified mail.

Examination Reports
 

Company Name NAIC Code Type Order Date
Market Conduct Examination Reports (Finalized after 01/01/2011)
Group Hospitalization and Medical Services, Inc. 53007 L&H 02/22/2012
Horace Mann Insurance Company 22578 P&C 04/13/2011
Horace Mann Property & Casualty Insurance Company 22756 P&C 04/13/2011
Teachers Insurance 22683 P&C 04/13/2011
Empire Fire & Marine Insurance Company 21326 P&C 05/19/2011
Property & Casualty Insurance Company of Hartford 34690 P&C 06/10/2011
Trumbull Insurance Company 27120 P&C 06/10/2011
Electric Insurance Company 21261 P&C 06/13/2011
Delta Dental of Virginia 55611 L&H 08/09/2011
Bristol West Casualty Insurance Company 11034 P&C 10/19/2011
Bristol West Insurance Company 19658 P&C 10/19/2011
Conseco Senior Health Insurance Company 76325 L&H 10/31/2011
Optima Health Plan 95281 L&H 12/09/2011
Alpha P&C Insurance Company 38156 P&C 02/17/2012
Granite State Insurance Company 23809 P&C 01/24/2012
Unitrin Direct Property and Casualty Company 10915 P&C 11/08/2011
Unitrin Auto and Home Insurance Company 16063 P&C 03/12/2012
Farmers Insurance Exchange 21652 P&C 03/20/2012
Mid-Century Insurance Company 21687 P&C 03/20/2012
Permanent General Assurance Corporation 34647 P&C 03/20/2012
Permanent General Assurance Corporation of Ohio 22906 P&C 03/20/2012
Commerce and Industry Insurance Company 19410 P&C 07/12/2012
Anthem Health Plans of Virginia, Inc. 71835 L&H 08/22/2012
HealthKeepers, Inc. 95169 L&H 08/22/2012
Peninsula Health Care, Inc. 95167 L&H 08/22/2012
Priority Health Care, Inc. 96512 L&H 08/22/2012
Lititz Mutual Insurance Company 14400 P&C 05/29/2012
Response Insurance Company 43044 P&C 07/12/2012
Response Worldwide Direct Auto Insurance Company 20133 P&C 07/12/2012
Lincoln Heritage Life Insurance Company 65927 L&H 09/28/2012
Elephant Insurance Company (2018) 13688 P&C 11/01/2018
Elephant Insurance Company (2012) 13688 P&C 09/18/2012
Kaiser Permanente Insurance Company 60053 L&H 12/14/2012
AIU Insurance Company 19399 P&C 12/19/2012
Mendota Insurance Company 33650 P&C 09/05/2012
California Casualty Indemnity Exchange (2019) 20117 P&C 11/08/2019
California Casualty Indemnity Exchange (2012) 20117 P&C 11/13/2012
Bankers Life and Casualty Insurance Company 61263 L&H 03/12/2013
Commonwealth Dealers Life Insurance Company 88374 L&H 03/21/2013
Armed Forces Insurance Exchange 41459 P&C 04/02/2013
Household Life Insurance Company 93777 L&H 05/22/2013
American Family Life Assurance Company of Columbus 60380 L&H 06/27/2013
Monumental Life Insurance Company 66281 L&H 12/11/2013
Direct General Insurance Company (2013) 42781 P&C 08/26/2013
Direct General Insurance Company (2018) 42781 P&C 04/26/2018
Haulers Insurance Company, Inc. 31550 P&C 08/26/2013
Consumers Insurance USA, Inc. 10204 P&C 09/16/2013
Alfa Vision Insurance Corporation 12188 P&C 03/25/2014
Alfa Specialty Insurance Corporation 11004 P&C 03/25/2014
Alfa Alliance Insurance Corporation 18791 P&C 01/21/2014
Primerica Life Insurance Company 65919 L&H 06/18/2014
CMFG Life Insurance Company 62626 L&H 09/26/2014
AssuranceAmerica Insurance Company 11558 P&C 05/19/2014
Victoria Fire and Casualty 42889 P&C 04/09/2014
Financial American Life Insurance Company 71455 L&H 12/08/2014
Time Insurance Company 69477 L&H 12/08/2014
Nationwide Mutual Fire Insurance Company 23779 P&C 09/25/2014
Nationwide Property and Casualty Insurance Company 37877 P&C 09/25/2014
Omni Indemnity Company 34940 P&C 12/15/2014
Allstate Insurance Company 19232 P&C 06/15/2015
Allstate Indemnity Company 19240 P&C 06/15/2015
Allstate Property and Casualty Insurance Company 17230 P&C 06/15/2015
Bankers Independent Insurance Company 13455 P&C 06/26/2015
Lancer Insurance Company 26077 P&C 01/05/2015
Aetna Life Insurance Company 60054 L&H 09/02/2015
Federal Insurance Company 20281 P&C 09/16/2015
Great Northern Insurance Company 20303 P&C 09/16/2015
Pacific Indemnity Company 20346 P&C 09/16/2015
Vigilant Insurance Company 20397 P&C 09/16/2015
Esurance Insurance Company 25712 P&C 06/22/2015
Esurance Property and Casualty Insurance Company 30210 P&C 06/22/2015
Auto-Owners Insurance Company 18988 P&C 07/02/2015
Owners Insurance Company 32700 P&C 07/02/2015
Stillwater Insurance Company 25180 P&C 06/12/2015
Equity Insurance Company 28746 P&C 04/14/2016
Safe Auto Insurance Company 25405 P&C 06/02/2016
Jefferson Insurance Company 11630 P&C 02/22/2016
Cincinnati Insurance Company 10677 P&C 06/30/2016
Universal North America Insurance Company 10759 P&C 04/11/2016
Homesite Insurance Company 17221 P&C 04/11/2016
United Concordia Insurance Company 85766 L&H 12/28/2016
American Equity Investment Life Insurance Company 92738 L&H 12/20/2016
Occidental Fire and Casualty Company of North Carolina 23248 P&C 11/18/2016
MD-Individual Practice Association, Inc. 96310 L&H 02/23/2017
UnitedHealthcare Insurance Company 79413 L&H 03/01/2017
West Virginia National Auto Insurance Company 10911 P&C 02/16/2017
Optimum Choice, Inc. 96940 L&H 03/01/2017
State Farm Fire and Casualty Company 25143 P&C 04/12/2017
State Farm Mutual Automobile Insurance 25178 P&C 04/12/2017
Virginia Farm Bureau Fire and Casualty Insurance Company 26026 P&C 06/14/2017
Virginia Farm Bureau Mutual Insurance Company 26034 P&C 06/14/2017
American Strategic Insurance Corporation 10872 P&C 08/01/2017
Virginia Farm Bureau Town and Country Insurance Company 10086 P&C 06/14/2017
State Auto Property And Casualty Insurance Company 25127 P&C 10/06/2017
Genworth Life and Annuity Insurance Company 65536 L&H 10/16/2017
United Services Automobile Association 25941 P&C 10/27/2017
USAA General Indemnity Company 18600 P&C 10/27/2017
Garrison Property & Casualty Insurance Company 21253 P&C 10/27/2017
USAA Casualty Insurance Company 25968 P&C 10/27/2017
Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. 95639 L&H 12/01/2017
Starr Indemnity and Liability Company 38318 L&H 12/04/2017
5 Star Life Insurance Company 77879 L&H 02/12/2018
Geico Choice Insurance Company 14139 P&C 04/03/2018
Geico General Insurance Company 35882 P&C 04/03/2018
Geico Indemnity Company 22055 P&C 04/03/2018
Geico Secure Insurance Company 14137 P&C 04/03/2018
Government Employees Insurance Company 22063 P&C 04/03/2018
Geico Casualty Company 41491 P&C 04/03/2018
Geico Advantage Insurance Company 14138 P&C 04/03/2018
MGA Insurance Company Inc. 40150 P&C 07/10/2018
Integon Casualty Insurance Company 27930 P&C 07/10/2018
Integon National Insurance Company 29742 P&C 07/10/2018
National General Insurance Company 23728 P&C 07/10/2018
Mercury Casualty Company 11908 P&C 07/10/2018
American Mercury Insurance Company 16810 P&C 07/10/2018
The General Automobile Insurance Company 13703 P&C 07/13/2018
Liberty Mutual Insurance Company (2018) 23043 P&C 10/02/2018
Liberty Mutual Insurance Company (2019) 23043 P&C 06/06/2019
Liberty Mutual Fire Insurance Company (2018) 23035 P&C 10/02/2018
Liberty Mutual Fire Insurance Company (2019) 23035 P&C 06/06/2019
The First Liberty Insurance Corporation (2018) 33588 P&C 10/02/2018
The First Liberty Insurance Corporation (2019) 33588 P&C 06/06/2019
LM Insurance Corporation (2018) 33600 P&C 10/02/2018
LM Insurance Corporation (2019) 33600 P&C 06/06/2019
LM General Insurance Corporation (2018) 36447 P&C 10/02/2018
LM General Insurance Corporation (2019) 36447 P&C 06/06/2019
Liberty Insurance Corporation (2018) 42404 P&C 10/02/2018
Liberty Insurance Corporation (2019) 42404 P&C 06/06/2019
Agency Insurance Company of Maryland, Inc. 35173 P&C 09/28/2018
Rockingham Insurance Company 10214 P&C 12/07/2018
Rockingham Casualty Insurance Company 42595 P&C 12/07/2018
CSAA Affinity Insurance Company 11681 P&C 12/07/2018
CSAA General Insurance Company 37770 P&C 12/07/2018
CSAA Mid-Atlantic Insurance Company 10675 P&C 12/07/2018
Coventry Health Care of Virginia, Inc. 96555 L&H 06/21/2019
Coventry Health and Life Insurance Company 81973 L&H 06/21/2019
Progressive Advanced Insurance Company 11851 P&C 10/09/2019
Progressive Direct Insurance Company 16322 P&C 10/09/2019
Progressive Gulf Insurance Company 42412 P&C 10/09/2019
Progressive Northern Insurance Company 38628 P&C 10/09/2019
Progressive Universal Insurance Company 21727 P&C 10/09/2019
John Hancock Life Insurance Company (USA) 65838 L&H 03/11/2020
HealthKeepers, Inc. 95169 L&H 04/14/2020
Anthem Health Plans of Virginia, Inc 71835 L&H 04/13/2020
Bristol West Casualty Insurance Company 11034 P&C 03/11/2020
Bristol West Insurance Company 19658   P&C 03/11/2020
Northern Neck Insurance Company 10196 P&C 04/09/2020
The Travelers Indemnity Company of America 25666 P&C 04/20/2020
Travco 28188 P&C 04/20/2020
Travelers Personal Security 36145 P&C 04/20/2020
Erie Insurance Company 26263 P&C 12/19/2019
Erie Insurance Exchange 26271 P&C 12/19/2019
Group Hospitalization and Medical Services, Inc. 53007 L&H 07/28/2020
CareFirst BlueChoice, Inc. 96202 L&H 07/28/2020
Dairyland Insurance Company 21164 P&C 08/20/2020
Metromile Insurance Company 16187 P&C 08/20/2020
AssuranceAmerica Insurance Company 11558 P&C 08/21/2020
Safe Auto Insurance Company 25405 P&C 10/16/2020
Peak Property & Casualty Insurance Corporation  18139 P&C 08/20/2020

If you wish to request a hard copy of these documents, call the Bureau at 1-800-552-7945 (Virginia only) or write your request to the attention of the Life and Health (L&H) or Property and Casualty (P&C) Market Conduct Section, as appropriate, to the below address:

Bureau of Insurance
P.O. Box 1157
Richmond, Virginia 23218

These documents can also be obtained by visiting in person at the Tyler Building, 5th floor, 1300 E. Main St., Richmond, Virginia.