SCC News

RICHMOND – Many American families would face financial hardship if a wage earner died unexpectedly. Life Insurance Awareness Month – celebrated each September – is a reminder that life insurance can help protect your loved ones financially now and in the future.

The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) reminds Virginians that there are many factors to consider when determining if life insurance is right for you and your family.

“Life insurance is an important decision when considering your family’s financial future,” said Virginia Insurance Commissioner Scott A. White.  “Examine your existing financial resources, debts and other liabilities, as well as your family’s needs and goals. Understand the different types of life insurance and shop around to compare prices and coverage.”

White encourages Virginians who already have life insurance to review their policies regularly to ensure their coverage keeps pace with their changing circumstances.Life events such as a marriage, birth, divorce, remarriage or other changes affecting your finances (such as a new mortgage or a new job) may trigger a need to update your life insurance policy.

If you do not have life insurance, shop around and understand the different types of policies available and the costs.

Consider the following when determining how much life insurance you may need: Does your spouse or partner work? Do you have any sources of income other than salary? Do you have life insurance through your job? Are there financial obligations that may fall upon family members if you die, such as a mortgage or rent, business expenses, medical expenses, car loans or student loans? How much money may you need for short-term and long-term goals, such as retirement, providing care for a loved one or your children’s education?

Understand the types of life insurance available – term life or permanent – and how benefits are paid when you die. What you pay for life insurance (premiums) depends on the type of policy you choose, your health status, age, gender, occupation, family health history and lifestyle.

When considering life insurance options, compare premiums, coverage and claims service.  Talk to an insurance agent or company or contact the Bureau of Insurance in Richmond at 804-371-9741 or toll-free at 1-877-310-6560 for questions or to verify that the company or individual offering the coverage is licensed and in good standing. The Bureau’s free Virginia Life Insurance Consumer Guide provides answers to many life insurance questions. That guide is available on the Bureau’s website at scc.virginia.gov/pages/Tips,-Guides-Publications.

The National Association of Insurance Commissioners (NAIC) offers a free Life Insurance Policy Locator Service that can help consumers find lost life insurance policies and annuity contracts. To learn more about the Locator Service, visit  https://content.naic.org/article/naic-life-insurance-policy-locator-helps-consumers-find-lost-life-insurance-benefits

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Contact: Katha Treanor, 804-371-9141
 

RICHMOND – Hurricanes and other disasters can happen anywhere and anytime. Each September, National Preparedness Month serves as a reminder about the importance of preparing for such disasters and other emergencies.

September also marks the midpoint of the Atlantic hurricane season, the peak period when potentially deadly tropical cyclones form in the Atlantic Ocean. The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) urges Virginians to assess their risk and act now to protect themselves, their families and their property, both physically and financially.

The Atlantic hurricane season runs from June 1 through November 30. The 2024 season is predicted to be a busy one, with five named storms so far. Even areas hundreds of miles from the coast can be impacted by the high winds, heavy rains and flooding that accompany hurricanes and tropical storms. Once a hurricane develops in the Atlantic, it may be difficult to find an insurance company willing to write coverage until after the storm threat passes.

“Don’t wait until it’s too late to protect yourself and your property from a hurricane or other disaster,” said Virginia Insurance Commissioner Scott A. White. “Ensure that your insurance coverage is up to date so you can minimize financial damage. Review your insurance policies and know what is – and is not – covered. Talk to your insurance agent or company or contact the Bureau of Insurance if you have questions.”

White encourages policyholders to consider the following:

• Does your homeowners policy contain a special deductible for wind or hurricane losses? These deductibles are applied separately from any other deductible on a homeowners policy and may be written as a flat amount, such as $1,000, or applied to a loss as a percentage of the insurance coverage on the dwelling.
• Does your homeowners policy provide coverage for such things as sewer backup? Most homeowners policies do not provide coverage for sewer backup, but policyholders may purchase additional coverage for this.
• Are vehicles covered in the event of a hurricane or windstorm? If you have other-than-collision (or comprehensive) coverage for your vehicle under your automobile policy, your vehicles generally will be covered for flood and wind damage.

Keep in mind that hurricane damage is often caused by flooding, not high winds. Standard homeowners, renters and commercial insurance policies issued in Virginia typically do not provide coverage for damage from floods, surface water or storm surge. Insurance coverage for flood damage is available to homeowners, renters and business owners in eligible communities through the National Flood Insurance Program, but there is typically a 30-day waiting period before a new flood insurance policy takes effect. Learn more at www.floodsmart.gov.

Creating an inventory of your personal property including photos, videotapes and serial numbers can help facilitate the claims process if damage occurs. Keep this home inventory and your insurance policies in a secure, waterproof and fireproof container and take them with you if you evacuate. Your policies contain the policy number and insurance company’s phone number if you have questions or need to file a claim.

If your property is damaged by a hurricane, contact your insurance agent or company as soon as possible. To protect your property from further damage, make necessary emergency repairs. Document all damage to your property and include photographs, notes and repair-related receipts.

To learn more, contact the Bureau of Insurance Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185. The Bureau offers free consumer guides for homeowners and commercial property owners with information about what to do when a disaster strikes. These are available on its website at scc.virginia.gov/pages/Disaster-Readiness.

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Contact: Katha Treanor, 804-371-9141

RICHMOND – Hurricanes and other natural disasters can take an immense toll on businesses including closures or disruptions that may last for days, weeks or longer. Some businesses may never reopen following a natural disaster, while others that reopen may fail soon after. No business is immune to the effects of natural disasters. Even disasters far away can impact your business by disrupting supply chains and communications.

The State Corporation Commission’s Bureau of Insurance (Bureau) encourages businesses to assess their risk of damage or disruptions from disasters, review their insurance coverage regularly, and adjust it as needed to make sure they have enough coverage to help return their business to operation. Businesses should understand what their policies cover and how much they may need to make repairs, minimize disruptions and pay business expenses – including payroll and payments to creditors – in the event of a disaster.

Contact your insurance agent or company now – before disaster strikes – if you have questions about coverage or filing a claim.

Advance planning is critical. “The survival of your business can depend largely upon how you plan for and respond to disasters,” said Virginia Insurance Commissioner Scott A. White. “Protect yourself and your business physically and financially by preparing for the unexpected and having the insurance coverage you need when you need it.”

The Bureau offers the following tips to help get your business running again as quickly as possible after a natural disaster:

• Assess your risk for certain types of disasters, such as fires or floods.
• Have emergency disaster and business continuity plans in place that include a communications plan, employee contact information, backup vendors or suppliers, a temporary relocation site and procedures for work processes and payroll.
• Make sure your insurance coverage is up to date by reviewing policies and adjusting as needed.
• Know how to respond if disaster strikes.

Educate yourself on what your insurance policies cover and consider the following: 

• What are your deductibles, coverage limits and exclusions?
• Do you need additional or separate coverages such as coverage for damage related to floods or earthquakes, which are not usually covered by standard business insurance policies?
• Do you need separate automobile insurance for business vehicles?
• Are your business and its contents insured for current replacement cost?
• Will you need business interruption insurance to cover loss of income that your business may suffer after a disaster?

Additional steps businesses can take include the following:

• Share business continuity plans with employees and hold disaster simulation exercises.
• Develop a communication plan and procedures for work processes and payroll during a disaster or business interruption.
• Keep preparedness items onsite at your workplace – including disaster provisions, maps with evacuation routes and access to a working radio and mobile apps for emergency instructions.
• Compile and safely store an inventory of assets and equipment (including computer hardware), and back up all personal and company data regularly in case information is lost during a disaster.
• Keep physical copies of important records (such as building plans, insurance policies, bank accounts and employee contact information) in a safe, waterproof and fireproof place.

The Bureau offers free consumer guides specifically geared to businesses. To learn more, contact the Consumer Services Section of the Bureau of Insurance Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185 or visit scc.virginia.gov/pages/Insurance.

For additional emergency preparedness information relating to disasters, visit vaemergency.gov.

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Contact: Katha Treanor, 804-371-9141

RICHMOND – The State Corporation Commission (SCC) is offering an opportunity for members of the public to hear presentations regarding health insurance rates in Virginia’s individual and small group market for plan year 2025. The presentations will be held on Thursday, August 22, at 9:30 a.m. in the Commission's courtroom C, located on the second floor of the Tyler building, 1300 East Main Street in Richmond. The presentations also will be broadcast online through a live webcast available through the SCC’s website.  

The SCC has historically delegated to its Bureau of Insurance (Bureau) its responsibility for reviewing and approving rates for health benefit plans issued in Virginia in the individual and small group markets. The Bureau, with assistance from the Virginia Department of Health, performs plan management functions required to evaluate health benefit plans and stand-alone dental plans for participation in Virginia’s Health Benefit Exchange in accordance with the federal Patient Protection and Affordable Care Act. The Bureau has until August 30, 2024, to complete its review of Qualified Health Plans (QHPs) for the 2025 plan year.

Before providing the results of its QHP certification recommendations to the SCC’s Health Benefit Exchange Division, and before finalizing form and rate approvals for health insurance products for sale and use in Virginia both on and off the Exchange, the Bureau receives insurance company rate information from all carriers and coordinates in-person insurance rate presentations by select carriers. Those presentations provide an overview of the range of rate impact or change for identified health insurance products proposed to be offered in the individual and small group markets for use in Virginia as of January 1, 2025. The presentations also review the Virginia health insurance market as a whole and focus on some key factors in rate changes.

To listen to the presentations, visit scc.virginia.gov/pages/ACA-rate-form-filing-information and review “Upcoming Meetings.” Information and instructions on how to submit public comments will be provided during the rate presentations.

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Contact: Katha Treanor, 804-371-9141

SCC case number INS-2024-00055 – In Re: In the matter of presentations of premium rates in connection with individual and small group health insurance coverage

RICHMOND – August is the time when many students head to college, some for the first time. While college means new classes, instructors, friends and living quarters, it can also mean new insurance needs.

The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) encourages Virginia families with college students to make sure their college prep checklist includes a thorough review of both their own insurance needs and those of their students. “Protect yourself and your family financially by ensuring your student has the insurance coverage they need for their health, auto, living space and belongings before they leave for college,” said Virginia Insurance Commissioner Scott A. White. “Make sure they understand their coverage and how to file a claim, if needed.”

The Bureau encourages parents and students to shop around for insurance coverage and compare premiums and policy provisions. Read any insurance policy carefully and make sure you understand exactly what is covered, as well as exclusions, deductibles and limits. If you have questions or concerns, contact your insurance agent or company.

The Bureau offers the following insurance considerations for parents and college students:

HEALTH

College students have several options for getting health insurance. Under federal law, students may be able to stay on their parents’ health insurance until they turn 26 years old. If your student remains on your health insurance policy, make sure they have a copy of any insurance cards and understand what services are covered, as well as know how to obtain referrals, if necessary, before seeking treatment. Under some health insurance policies, your student would need to find a physician or hospital that is within your insurance carrier’s provider network – except for emergency care – or pay more out of pocket if a provider is outside your carrier’s network.

Students who do not have health insurance through a parent's policy, or who have limited coverage due to provider networks or service areas, may opt to purchase a student health insurance plan through their college or university. Students also may be eligible for a Special Enrollment Period that would allow them to apply for a private health insurance plan through Virginia’s Insurance Marketplace at marketplace.virginia.gov.

PERSONAL PROPERTY AND HOUSING

College students often take many valuable items with them to school, such as laptops, printers, mobile phones, televisions, gaming devices and bicycles. When reviewing your insurance needs, consider how much it would cost to replace everything in your student’s dorm room or apartment if a theft or disaster occurred.

For students who live in on-campus student housing, their parents’ homeowners or renters policy may cover their belongings if they are stolen or damaged. Some policies, however, may limit the amount of coverage provided. Certain items – such as jewelry or expensive electronics – may require special coverage. In the event of a loss, policy deductibles may also apply.

Students living off campus should consider renters insurance, which typically covers a tenant's personal property and insures the tenant in case someone is injured on their leased premises. Landlords’ policies generally only cover the structure, not a renter’s possessions. Renters insurance premiums vary depending on the location of the rental unit and the value of the tenant's possessions.

No matter where your student lives, an inventory of personal property will help you and your student determine how much insurance is needed. If a loss occurs, the inventory can facilitate the claims process. Free smartphone apps – like the National Association of Insurance Commissioners’ (NAIC) Home Inventory – make creating a home inventory easy.

AUTO

For college students planning to take a car to school, parents should ask their insurance agent or company about coverage availability – as well as rates for the city and state where the college is located – before deciding whether to keep the student’s car on the family policy. If your student is attending college in another state, make sure you know that state’s minimum requirements for auto insurance coverage. Additionally, check with your agent or insurance company about good student discounts on the vehicle’s insurance premiums for students who maintain good grades.

Students whose names are on the title for a car should be named as an insured on the auto insurance policy. However, they may be able to stay on their parents' policy if their parents own the vehicle they will use at school. Tell your insurance agent where the vehicle will be kept if the address is different from what is on the policy.

For more information, contact the Bureau toll-free at 1-877-310-6560 or in Richmond at 804-371-9741 or visit its website at scc.virginia.gov/pages/Insurance.

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Contact: Katha Treanor, 804-371-9141

RICHMOND – Summer has arrived, and the State Corporation Commission (SCC) Bureau of Insurance (Bureau) encourages Virginians to assess their insurance coverages before hitting the road, the beach or the water.

“Don’t let a lack of insurance coverage put a damper on your summer fun,” said Virginia Insurance Commissioner Scott A. White. “Anticipate summer hazards now to minimize their potential financial damage by ensuring your insurance coverage is adequate and up to date.”

Know your coverage 
In the event of a theft, a medical emergency, an injury on your property, or damage to your home or vehicle, know the limits of your coverage and if you need additional insurance. Also understand your insurance deductibles and how to file a claim.

Swimming pools 
Do you have a pool? Homeowners policies will typically provide “other structures” coverage for in- or above-ground permanent pools. Smaller non-secured pools are typically protected by personal property coverage. Contact your company or agent to confirm what your policy will cover.

Keep an inventory 
When it comes to personal property, the Bureau reminds Virginians to review and update home inventories to help determine appropriate coverage for belongings and help with the claims process if damage or other property loss occurs. Free smartphone apps like the National Association of Insurance Commissioners’ (NAIC) – NAIC Home Inventory – makes creating a home inventory quick and easy.

High water can affect anyone 
Homeowners, renters and commercial insurance policies issued in Virginia typically do not cover damage due to flooding, surface water or storm surge. The federal government’s National Flood Insurance Program (NFIP) offers flood and flood-related insurance coverage. Bear in mind there may be a 30-day waiting period for policies to take effect; trying to get coverage right before an impending storm or potential flood might be too late. Contact the NFIP at 1 800-427-4661 or visit floodsmart.gov for more information, or contact your insurance agent or company regarding coverage options.

Travel Considerations 
If summer includes travel plans, understand your health insurance coverage in case you need medical treatment at an urgent-care facility or hospital. Keep policy information and insurance cards with you and be sure emergency contact information is current. If you buy travel insurance, understand what is and isn’t covered before your trip, including any exclusions for pre-existing conditions.

Autos and RVs 
Review your auto insurance policy prior to hitting the road. Check liability limits to ensure proper protection against personal injury or property damage because of an accident. Keep a copy of your insurance card with you and know what to do if an accident occurs. 

Recreational vehicle (RV) insurance covers risks similar to auto insurance including collision, comprehensive and liability coverage. Personal belongings on board, equipment and attached accessories such as awnings and satellite dishes may require additional coverage. Virginia does not require individuals to purchase RV insurance, but lenders may require it.

Boats and other watercraft 
Boat owners are encouraged to evaluate their insurance coverages before getting out on the water. Policy coverage on boats includes collision, property damage liability, bodily injury liability and comprehensive. Additional coverage options available include medical payments, personal property, roadside assistance, damages and injuries suffered in accidents caused by uninsured or underinsured boaters. Personal watercraft (PWC) may require separate coverage. Depending on the size, type and value, some watercraft may even be covered as part of your homeowners policy.

For more information about these or other insurance-related topics, contact the Virginia Bureau of Insurance in Richmond at 804-371-9741 or toll-free at 1 877-310-6560, or visit its website at scc.virginia.gov/pages/Insurance.

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Contact: Jordan Bondurant, 804-371-9141

RICHMOND – Seniors lose billions of dollars annually due to financial exploitation. The loss to individual victims averages tens of thousands of dollars. Many times, the financial exploitation goes unreported.

On World Elder Abuse Awareness Day (June 15), the State Corporation Commission (SCC) reminds seniors, caregivers, financial professionals and all Virginians to recognize the signs of elder financial abuse and know how to report it.

Financial abuse can take many forms, including efforts to sell seniors fraudulent investments in person, online or by phone, or attempts to access their investment accounts for personal gain. It can be perpetrated by friends, family, caregivers, financial professionals or strangers. Seniors who have disabilities, rely on others for help or are socially isolated are especially vulnerable.

“Senior financial exploitation can happen anywhere, anytime and to anyone,” said Doug Joyce, director of the State Corporation Commission’s Division of Securities and Retail Franchising (Division). “Increasingly, seniors are being targeted by scammers. Perpetrators often strike when seniors are most vulnerable such as during a health crisis or after the death of a loved one. Social isolation and seniors’ increased reliance on the internet for many daily activities only compound the problem.”

In some cases, scammers may target their victims using personal details gleaned from obituaries and social media posts. Some may exploit established relationships within a senior’s social and support groups to become more involved in their life.

Possible red flags of senior financial abuse include the following:

• Surrendering passwords and control of finances to a new or overly protective friend or caregiver;
• Suspicious signatures on checks or other documents;
• Unusual activity in investment or bank accounts, including large, frequent or unexplained withdrawals or transfers between accounts;
• Unusual or sudden changes to beneficiary designations or to legal or financial documents involving investments, such as power of attorney, wills, trusts, retirement accounts or insurance policies, or documents that suddenly go missing;
• Unexplained financial activities, such as the disappearance or “gifting” of assets, valuables or securities;
• Fear of or sudden change in feelings toward friends or family members; and
• A lack of knowledge by a senior about their financial status or reluctance to discuss financial matters.

Joyce encourages Virginians who suspect they or a loved one are the victims of investment fraud or possible senior financial exploitation to contact the Division by telephone (in Richmond at 804-371-9051 or toll-free at 1-800-552-7945), or by email at SRF_General@scc.virginia.gov. Additional information is available on the Division’s Invest Wisely web page at InvestWiselyVA.com.

The North American Securities Administrators Association, of which the Division is a member, also has developed resources to help individuals identify investment fraud and know how to report suspected elder financial abuse. These resources are available at nasaa.org/investor-education/senior-investor-resource-center/.

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Contact: Katha Treanor, 804-371-9141

RICHMOND – Hurricane season is just around the corner, and the State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) reminds Virginians that the time to plan is now. This includes reviewing your insurance policies to make sure you have the coverage you need if a hurricane or other disaster strikes.

The Atlantic hurricane season runs from June 1 through November 30 each year. Once a hurricane develops in the Atlantic, it may be difficult to find an insurance company willing to write hurricane-related coverage for your home, vehicle or business until after the storm threat passes

“Protect yourself physically and financially against hurricanes and other disasters. It’s never too early to start,” said Virginia Insurance Commissioner Scott A. White. “Hurricanes can wreak havoc on your home and other property. Review your insurance policies now and know what is and is not covered. If you have questions, contact your insurance agency or company or the Bureau of Insurance.”

Even areas hundreds of miles from the coast can experience floods and other damage caused by hurricanes’ high winds and torrential rains. Most hurricane damage is caused by flooding, not high winds. Even minor floods can cause extensive damage to your home, vehicle, business or belongings.

The Bureau offers the following reminders: 

• Homeowners, renters and commercial insurance policies issued in Virginia typically do not cover damage caused by floods, surface water or storm surge. The federal government sells insurance for direct flood and flood-related damage to homeowners, renters and businesses in eligible communities through the National Flood Insurance Program (NFIP). Keep in mind that there is typically a 30-day waiting period for a new flood insurance policy to take effect. To learn more about this program, contact your insurance agent or the NFIP at 877-336-2627 or visit floodsmart.gov. Some private insurers also offer their own flood policies, so check with your insurance agent about the availability of a private flood insurance policy. In either case, ask whether your flood policy provides coverage for your personal property.  
• Some homeowners policies require a special deductible for wind or hurricane losses. These deductibles may be applied separately from any other deductible on the homeowners policy. Deductibles may be written as a flat amount, such as $1,000, or as a percentage of the insurance coverage limit on the dwelling, such as 2% of a $200,000 coverage limit ($4,000). Remember that the deductible is the amount that you must pay before the insurance company pays its portion of a claim. 
• Prepare a complete inventory of your personal property including photographs, videos and serial numbers. Having a home inventory can facilitate the claims process if damage occurs. The National Association of Insurance Commissioners offers a free smartphone app that can facilitate this process. The app is available at naic.org/consumer/home-inventory. Keep your insurance policies and home inventory together in a secure, waterproof and fireproof place. 
• Know what to do if your property is damaged by a hurricane. Contact your insurance agent or company as soon as possible. As soon as it is safe to do so, make any necessary emergency repairs and take reasonable steps to prevent further damage to your property. Additionally, make a list of all damage to your property and include photographs, notes and repair-related receipts.
• If you must evacuate, know the name of your insurance company and take your homeowners, auto and other insurance policies and your home inventory with you, or make sure you can access these important documents electronically. The policies will contain your policy numbers and the phone numbers of your insurance companies in case you have questions or need to file a claim. 

The Bureau of Insurance offers free consumer guides for homeowners and commercial property owners with information about what to do when a disaster strikes. These and many other consumer insurance guides are available at scc.virginia.gov/pages/Insurance. The Bureau’s specially trained staff stand ready to assist consumers with their insurance-related questions and concerns. To learn more, contact the Consumer Services Section of the Bureau’s Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185. 

For additional emergency preparedness information regarding hurricanes and other types of disasters and hazards, visit vaemergency.gov. 

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Contact: Katha Treanor, 804-371-9141

RICHMOND – The arrival of spring can usher in tornadoes, strong winds, hailstorms, flash floods, lightning and other extreme weather. Severe weather can strike anywhere and anytime. Advance planning is the key to protecting yourself, your loved ones and your property, both physically and financially.

The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) encourages Virginians to plan now for potentially extreme spring weather. “Assess your risk and make sure you have the insurance coverage you need if severe weather causes damage to your home, business, vehicles or other property,” said Virginia Insurance Commissioner Scott A. White. “If you have questions, contact your insurance agent or company or the Bureau of Insurance.”

The Bureau encourages Virginians to consider the following:

• Review your insurance policy and update it, if needed. Understand what it does and does not cover, as well as any deductibles you may have to pay when filing a claim.
• Create a detailed inventory of your belongings including photos, serial numbers, videos and receipts.
• Keep electronic copies of your homeowners, auto and other insurance policies with your home inventory and, if possible, store paper files in a safe, fireproof and waterproof place. Take these documents with you if you must evacuate. These records will contain your policy numbers and the phone numbers of your insurance companies in case you have questions or need to file a claim.

Keep in mind that homeowners and renters insurance policies issued in Virginia typically do not cover damage resulting from floods, surface water or storm surges. The federal government, however, does sell insurance for direct flood and flood-related damage to homeowners, renters and businesses in eligible communities through its National Flood   Insurance Program (NFIP). There is typically a 30-day waiting period before a flood insurance policy takes effect. To learn more, contact your insurance agent; call the NFIP at 877-336-2627; or visit fema.gov/national-flood-insurance-program. 

Automobile other-than-collision insurance coverage, often called "comprehensive" insurance coverage, helps pay to repair or replace vehicles if they are stolen or damaged by such things as fire, water, wind, hail, vandalism, glass breakage, falling objects or contact with an animal.

Know what to do if your home, business, vehicles or other property are damaged as a result of a severe weather event. The Bureau recommends the following:

• Once the danger or risk has passed, contact your insurance company or agent as soon as possible.
• Take reasonable steps to prevent further damage to your property once it is safe to do so.
• Record all damage to your property with photographs, notes and repair-related receipts.

The Bureau offers free consumer guides for homeowners and commercial property owners with information about what to do when a disaster strikes. These and many other consumer insurance guides are available on the Bureau’s website at scc.virginia.gov/pages/Insurance.

The Bureau’s specially trained staff can assist consumers with their insurance-related questions and concerns. To learn more, contact the Consumer Services Section of the Bureau’s Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185.

For additional emergency preparedness information relating to various types of disasters and hazards, visit the Virginia Department of Emergency Management website at vaemergency.gov. 

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Contact: Katha Treanor, 804-371-9141

RICHMOND – Choices abound for consumers in today’s marketplace. Knowing how to effectively navigate those choices is essential.

The State Corporation Commission (SCC) is pleased to join the Federal Trade Commission and other organizations throughout the country in recognizing National Consumer Protection Week (March 3-9, 2024). This annual awareness campaign encourages Americans to understand their consumer rights and make informed decisions to help avoid unsuitable and fraudulent products and services.

The SCC encourages Virginians to protect themselves financially and know where to turn for help – whether they are investing, planning for retirement, looking for ways to save money on their energy bill or shopping for insurance or a loan. It reminds Virginians that it stands ready throughout the year to answer inquiries and provide information and assistance regarding industry sectors over which it has regulatory responsibility. Those sectors include insurance companies and agents, state-chartered financial institutions, investment firms and their representatives, retail franchises and investor-owned utilities providing electric, natural gas, water, sewer and telecommunications services.

The SCC offers a wealth of consumer information on these and other topics, much of which is available on our website at scc.virginia.gov. Our specially trained staff can assist Virginians in making informed choices and assisting with questions if they are not satisfied with the responses they receive from businesses that the SCC regulates.

The SCC urges Virginians to thoroughly evaluate any offer; shop around and compare prices and terms; keep written records of all transactions; find products and services that suit your needs; and verify if an individual or company is licensed or registered with the SCC.  If a problem arises, try to resolve it with the regulated individual or company first. If you are still not satisfied, you can contact the appropriate SCC division by phone, mail or email using the online complaint form.

To access complaint forms and a description of the complaint process, visit the SCC website at scc.virginia.gov and select the appropriate division. To contact the SCC by phone, call toll-free at 1-800-552-7945 or, in Richmond, call:

• Bureau of Insurance – (804) 371-9741
• Bureau of Financial Institutions – (804) 371-9657
• Division of Securities and Retail Franchising – (804) 371-9051
• Division of Public Utility Regulation – (804) 371-9611
• Office of the Clerk – (804) 371-9733
• Division of Information Resources – (804) 371-9141

In the event the SCC does not have regulatory authority over a particular firm, individual, product or transaction, its staff will direct consumers to any appropriate local, state or federal authority for assistance. These may include local law enforcement; the Office of the Attorney General; or the Federal Trade Commission, which consumers also may contact directly through its toll-free helpline at 1-877-FTC-HELP (1-877-382-4357).

To learn more about National Consumer Protection Week, visit consumer.ftc.gov/features/national-consumer-protection-week.

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Contact: Katha Treanor, 804-371-9141