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Information Resources Division: 804-371-9141



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RICHMOND – Every three hours in the United States, a person or vehicle is hit by a train, according to Operation Lifesaver Inc. (OLI), a nonprofit organization dedicated to rail safety education.

During Rail Safety Week – September 18-24, 2023 – the State Corporation Commission (SCC) joins OLI, state Operation Lifesaver programs, and other rail safety partners throughout North America to raise awareness about the need for pedestrians, motorists, bicyclists and others to stay safe around railroad tracks and crossings.

Lauren Govoni, director of the SCC’s Division of Utility and Railroad Safety, and Virginia Operation Lifesaver Coordinator Tracey Lamb encourage Virginians to stay alert, use caution and obey signals around railroad tracks, and to always expect a train. “Rail safety is much more than just a single tip or slogan,” Govoni said. “It’s a set of guidelines for different groups of people, including children, first responders, media professionals, photographers, personal and professional drivers, and more.”

As part of this annual nationwide campaign, the SCC will partner with law enforcement and organizations throughout the state to promote daily Rail Safety Week themes that include commuter and transit safety, crossing safety and professional drivers, trespass prevention, and photographer safety. It will also share potentially life-saving information on its website and social media pages.

While the 82% decrease in collisions nationwide at highway-rail grade crossings during the past 50 years is encouraging, “there is still more rail safety awareness work to do,” Lamb said. “Trains can take a mile or more to come to a complete stop. If your vehicle ever stalls on the track, immediately exit your vehicle and call the phone number on the blue Emergency Notification System sign located at the crossing or 9-1-1,” she said. Virginia Operation Lifesaver is administered by the SCC’s Division of Utility and Railroad Safety, which offers education sessions and can be reached at 804-371-1588. To learn more about railroad safety and railroad regulation in Virginia, visit or


Contact: Jordan Bondurant, 804-371-9141

RICHMOND – Hurricanes and other natural disasters can take a huge toll on businesses, including closures or disruptions that may last for days or longer. Some businesses may never reopen following a natural disaster and others that reopen may fail within one year of the disaster due to its effects.

No business is immune to natural disasters. Even disasters far away can impact your business by disrupting supply chains and communications. Small businesses are particularly vulnerable when it comes to disasters since they often have fewer resources, locations and employees to help them become operational again.

The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) encourages businesses to review their insurance coverage regularly and adjust it, as needed, while considering the possibility of a natural disaster. Businesses should understand what their policies cover and how much they may need to make repairs, minimize disruptions, and pay business expenses – including payroll and payments to creditors – in the event of a disaster.

The Bureau reminds Virginians that advance planning is critical. “How you plan for and respond to disasters can determine whether your business survives,” said Virginia Insurance Commissioner Scott A. White. “Protect yourself and your business financially by preparing for the unexpected and having the insurance coverage you need when you need it.”

The Bureau offers the following tips to help get your business running again as quickly as possible after a natural disaster:

  • Assess your risk for certain types of disasters, such as fires or floods.
  • Have emergency disaster and business continuity plans in place.
  • Make sure your insurance coverage is up to-date by reviewing policies and making adjustments, as needed.
  • Know how to respond if disaster strikes.

Educate yourself on what your insurance policies cover and consider the following:

  • What are your deductibles, coverage limits and exclusions?
  • Do you need additional or separate coverages such as coverage for damage related to floods or earthquakes, which are not usually covered by standard business insurance policies?
  • Do you need separate automobile insurance for business vehicles?
  • Are your business and its contents insured for current replacement cost?
  • Will you need business interruption insurance to cover loss of income that your business may suffer after a disaster?

Additional steps businesses can take include the following:

  • Share business continuity plans with employees that include current employee contact information, backup vendors or suppliers and a temporary relocation site.
  • Develop a communication plan and procedures for work processes and payroll during a disaster or business interruption.
  • Keep preparedness items onsite at your workplace – including disaster provisions, maps with evacuation routes and access to a working radio and mobile apps for emergency instructions.
  • Compile and safely store an inventory of assets and equipment (including computer hardware), and back up all personal and company data regularly in case information is lost during a disaster.
  • Keep physical copies of important records (such as building plans, insurance policies, bank accounts and employee contact information) in a safe, waterproof and fireproof place.
  • After a disaster strikes your business, contact your insurance agent or company immediately and ask what information is needed to file a claim.

The Bureau of Insurance offers free consumer guides specifically geared to businesses. To learn more, contact the Consumer Services Section of the Bureau of Insurance Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185 or visit

For additional emergency preparedness information relating to disasters, visit


Contact: Katha Treanor, 804-371-9141


RICHMOND – National Digital Connectivity and Lifeline Awareness Week is September 11-15, 2023, and the State Corporation Commission (SCC) is bringing attention to an important communications resource for low-income Virginians. The Lifeline program is administered by the Universal Service Administrative Company (USAC) and provides a monthly discount of up to $9.25 on qualifying voice and broadband services for eligible subscribers.

Internet access has increasingly become a necessity for Virginians to stay digitally connected. You could be eligible for the Lifeline benefit if your income falls below a certain level – at or below 135 percent of the federal poverty guidelines – or if you participate in one of the following federal assistance programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit

Companies participating in the Lifeline program can help with enrollment. You can also use the National Verifier to check your eligibility and sign up for the Lifeline benefit. Since not all companies are required to offer Lifeline service, it’s a good idea to contact area providers to see if they participate.

To learn more about the Lifeline program and the National Verifier, and to see if you are eligible, call 1-800-234-9473 or email or visit or the FCC website at You may also contact USAC at


Contact: Jordan Bondurant, 804-371-9141


RICHMOND – The State Corporation Commission (SCC) approved the 2023 Renewable Energy Portfolio Standard (RPS) development plan for Appalachian Power Company for new solar and onshore wind generation capacity. The company is required to submit an annual plan to the SCC to comply with the Virginia Clean Economy Act (VCEA).

The SCC found that Appalachian Power’s plan is reasonable and prudent giving due consideration to the statutory factors contained in the VCEA.

The Commission approved six new power purchase agreements (“PPAs”) totaling 184 megawatts, one renegotiated PPA totaling 20 megawatts and acquisition of an out-of-state wind facility totaling up to 146.2 megawatts.

The Commission denied the company’s request for cost recovery associated with a legacy wind contract, finding the economic analysis did not show positive value for customers.

The SCC also approved a revenue requirement of $16,373,821 for the recovery of VCEA-related resources for the rate year of October 2023 through September 2024.

In its final order, the Commission stated, “The Commission … is guided in these matters by the statutes and the record. The Commission has continued to exercise its delegated discretion in a manner that faithfully implements the VCEA’s carbon-reduction requirements, while best protecting consumers who expect and deserve reliable and affordable service.”


Contact: Greg Weatherford, 804-371-9141

Case Number PUR-2023-00001 - Petition of Appalachian Power Company for approval of 2023 RPS Plan and related requests
View Final Order

RICHMOND – Many Virginians would face financial hardship if a wage earner in their immediate family died unexpectedly. Life insurance is designed to protect loved ones against the loss of an individual’s income or services. During Life Insurance Awareness Month (September), the State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) reminds Virginians that there are many factors to consider when determining if life insurance is right for you and your family.

“When planning for your family’s financial future, review your existing resources, debts and other liabilities, as well as your family’s needs and goals,” said Virginia Insurance Commissioner Scott White. “Understand the different types of life insurance and shop around to compare prices and coverage.”

White encourages Virginians who already have life insurance to review their policies and beneficiaries regularly to ensure their coverage keeps pace with their changing circumstances. Life events such as a birth, divorce, remarriage or other changes affecting your finances (such as a new mortgage or a new job) may trigger a need to update your life insurance policy.

If you do not have life insurance, shop around and understand the different types of policies available and the costs. When determining how much coverage you may need, evaluate your existing resources and your family’s likely financial situation following a death. Consider the following: Does your spouse work? Do you have any sources of income other than salary? Do you have life insurance through your job?

Also think about financial obligations that may fall upon family members if you die, such as mortgage or rent payments, business expenses, medical expenses, car loans or student loans. Also consider your family’s short-term and long-term goals such as your spouse’s retirement, providing care for a loved one, or your children’s education.

Understand the difference between term life and permanent life insurance and how benefits are paid if you die. What you pay for life insurance (premiums) depends largely on the type of policy chosen, your health status, age, gender, occupation, family health history and lifestyle. Be sure to compare premiums, coverage and claims service when considering life insurance options.

Contact the Bureau in Richmond at 804-371-9741 or toll-free at 1-877-310-6560 for questions, or to make sure the company or individual offering the coverage is licensed and in good standing. The Bureau offers a free Virginia Life Insurance Consumer Guide with answers to many questions about life insurance. Consumer resources on a variety of insurance topics are available at,-Guides-Publications.

Additionally, the National Association of Insurance Commissioners offers a free Life Insurance Policy Locator Service that can help consumers find lost life insurance policies and annuity contracts insuring deceased individuals.


Contact: Katha Treanor, 804-371-9141


RICHMOND – There have already been nine named storms during the 2023 Atlantic hurricane season, three of which have developed into hurricanes and one into a major hurricane. As Hurricane Idalia makes its way toward the Florida coast, the State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) reminds Virginians that the time to plan for hurricanes and other disasters is now.

Late August to early October is often the most dangerous and active time for tropical storm activity. Whether you’re a homeowner, renter or business, review your insurance and make sure you have the coverage you need before disaster strikes.

Hurricane season officially runs from June 1 to November 30. Even areas hundreds of miles from the coast can be impacted by the high winds, heavy rains and flooding that accompany hurricanes and tropical storms. It may be difficult to obtain coverage once a storm is headed your way, so review your coverage ahead of time and make any necessary changes.

“Don’t wait until it’s too late to protect yourself and your property from a hurricane or other natural disaster. Take steps now to protect yourself, your loved ones and your belongings both physically and financially,” said Virginia Insurance Commissioner Scott A. White. “Assess your risk and make sure you have the insurance coverage you need before a storm begins to brew.” 

The Bureau encourages Virginians to talk to their insurance agent or company if they have questions about what is and is not covered, how to reduce property damage and what to do if damage does occur.

Most homeowners and renters insurance policies do not cover losses due to flooding. Talk to your insurance agent about flood insurance or visit the National Flood Insurance Program’s website at to learn more about protecting your home or business from damage due to floods, surface water or storm surge. There is typically a 30-day waiting period for a new flood insurance policy to take effect.

The Bureau also recommends creating a detailed home inventory of your belongings with photos, videos and serial numbers. The National Association of Insurance Commissioners’ (NAIC) free smartphone app – – can facilitate this process. Place your insurance policies and inventory in a safe place and take them with you if you must evacuate. These records will contain your policy numbers and the phone numbers of your insurance companies in case you have questions or need to file a claim.

If your property is damaged by a hurricane, contact your insurance agent or insurance company as soon as possible. To protect your property from further damage, make necessary emergency repairs. Document all damage to your property and include photographs, notes and repair-related receipts.

The Bureau also encourages policyholders to consider the following:

  • Does your homeowners policy contain a special deductible for wind or hurricane losses? These deductibles are applied separately from any other deductible on a homeowners policy and may be written as a flat amount, such as $1,000, or applied to a loss as a percentage of the insurance coverage on the dwelling.
  • Does your homeowners policy provide coverage for sewer backup? Many homeowners policies do not provide coverage for sewer backup, but policyholders may purchase additional coverage for this.
  • Are vehicles covered in the event of a hurricane or windstorm? If you have other-than-collision coverage (often referred to as “comprehensive” coverage) for your vehicle under your automobile policy, your vehicles generally should be covered for flood and wind damage.

The Bureau has specially trained staff who can assist consumers with their insurance-related questions and concerns. To learn more, contact the Bureau of Insurance Property and Casualty Division toll-free at 1-877-310-6560 or in Richmond at 804-371-9185. The Bureau also offers free consumer guides for homeowners and commercial property owners with information about what to do when a disaster strikes. These are available on the disaster readiness section of its website at

For additional emergency preparedness information relating to hurricanes and other types of disasters, visit the Virginia Department of Emergency Management website at

Contact: Katha Treanor, 804-371-9141

RICHMOND – August 11 is 811 Day, a day in the Commonwealth recognized by Virginians of the importance of always contacting Virginia 811 before you dig. Virginia 811 is the one-call notification center created by Virginia’s utilities to protect their underground facilities from damage, prevent the interruption of service to customers, and to avert mishap or injury to people or property while digging.

Contacting Virginia 811 and having your underground utilities located and marked is a free and simple process. If you will be excavating at a single address, go online at to enter your request for the marking of utility lines. This online service is available 24 hours a day, 365 days a year.

You may also call 8-1-1 Monday through Friday, 7 a.m. to 5 p.m., excluding state and national holidays. Emergency notification service is available 24/7, 365 days a year as well. Know What’s Below, contact Virginia 811 before you dig and Dig with C.A.R.E!

C.A.R.E. means:

  • Contact Virginia 811 before you dig.
  • Allow the required time for marking.
  • Respect and protect the marks.
  • Excavate carefully.

Taking the important first step and contacting Virginia 811 before you dig goes a long way in helping keep Virginia’s underground utility infrastructure damage-free, and our communities, business districts and environment are also kept safe in the process.

To learn more about “Digging with C.A.R.E.” and Virginia’s underground utility damage prevention program, contact the State Corporation Commission’s Division of Utility and Railroad Safety at 804-371-9980 or visit


Contact: Jordan Bondurant, 804-371-9141


RICHMOND – The State Corporation Commission (SCC) has scheduled hearings on the application from Toll Road Investors Partnership II L.P. (TRIP II), the owner and operator of the Dulles Greenway in Loudoun County, for an increase in its tolls.

TRIP II has filed a request with the SCC to increase its maximum tolls for most drivers to $8.10 during peak hours, up from the current $5.80, and $6.40 during off-peak hours, up from $5.25. The company also has asked that the Commission authorize a streamlined process to consider and approve future increases.

The SCC has scheduled a public witness session to begin at 10 a.m. on January 30, 2024. Public witnesses intending to provide testimony on the application of TRIP II must pre-register with the SCC by 5 p.m. on January 24, 2024. Registered witnesses will submit their live testimony by telephone. The hearing will be webcast at:

Public witnesses wishing to provide oral testimony may pre-register in one of three ways:

  • Completing a public witness form for case number PUR-2023-00089 on the SCC’s website at:
  • E-mailing the same form (PDF version on the same website as above) to
  • Calling the SCC at 804-371-9141 during normal business hours (8:15 a.m. – 5 p.m.) and providing your name and the phone number you wish the Commission to call to reach you during the hearing
  • To promote fairness for all public witnesses, each witness will be allotted five minutes to provide testimony.

A public evidentiary hearing will be held at 10 a.m. on January 31, 2024, in the Commission's second floor courtroom, located at 1300 East Main Street, to receive testimony and evidence from the company, any respondents and the SCC staff.

For those who prefer, there is an opportunity to provide comments in writing on the Greenway toll application. Written comments may be submitted through the SCC’s website by January 24, 2024, at Simply go to the SCC website, select "Cases" and then "Submit Public Comments," and scroll down to case number PUR-2023-00089. Then click SUBMIT COMMENTS.

Comments can also be submitted by U.S. mail to the Clerk of the State Corporation Commission, c/o Document Control Center, P.O. Box 2118, Richmond, Virginia 23218-2118. All comments must refer to case number PUR-2023-00089.


Contact: Greg Weatherford, 804-371-9141

Case Number PUR-2023-00089 – Application of Toll Road Investors Partnership II for authorization for an increase in the maximum level of tolls on Dulles Greenway

RICHMOND – August is back to school time for many students across the Commonwealth, and if you or a family member are heading off to college, it’s a great time to review insurance needs for both those students and their families.

The State Corporation Commission’s (SCC) Bureau of Insurance (Bureau) encourages Virginia families with college students to make sure their college prep checklist includes a thorough review of both their own insurance policies, as well as those of their students.

“Protect yourself and your family financially by ensuring your child has the insurance coverage they need before they leave for college,” said Virginia Insurance Commissioner Scott A. White. “Review insurance coverage for their health, auto, living space and belongings and make sure they understand their coverage.”

Shopping around for insurance coverage and comparing premiums and policy provisions is recommended by the Bureau. Be sure to read your insurance policy carefully and fully understand exactly what’s covered. Also understand exclusions, deductibles and coverage limits. If you have questions or concerns, contact to your insurance agent or company. The Bureau also offers the following insurance considerations for parents and college students:


There are several health insurance options for college students in Virginia. Under federal law, students may be able to stay on their parents’ health insurance until they are 26 years old. If your child is included on your health insurance plan, make sure they have a copy of any insurance cards and understand what is covered, as well as know how to obtain referrals, if necessary, before seeking treatment. Some health insurance policies require your student to find an in-network physician or hospital – except for emergency care – or pay additional out of pocket costs if the provider is out-of-network.

Students who don’t have health insurance coverage through a parent’s policy, or who have limited coverage due to a provider network or service area, may opt to buy a student health plan through their school. Additionally, students may be eligible for a Special Enrollment Period that would give them a chance to apply for a private health insurance plan through the federally facilitated health insurance marketplace at


Many students bring their valuable items with them to campus. Whether it’s laptops, desktops, monitors, televisions, gaming devices and the like, consider the cost to replace everything of value in your student’s dorm room or apartment if a theft or disaster occurred.

Students who live on campus may have their belongings covered under their parents’ homeowners or renters policy if they are stolen or damaged. Some insurance policies may require special coverage for jewelry or expensive electronics. In the event of a loss, policy deductibles may also apply.

Students in off-campus housing should consider renters insurance, which generally covers a tenant’s personal property as well as insures the tenant in case someone is injured on their leased premises. Landlords’ policies generally only cover the structure, not a renter’s possessions. Premiums on a renters insurance policy vary depending on the location and size of the rental unit as well as the value of the tenant’s possessions.

An inventory of your student’s belongings should always be prepared regardless of their housing situation. An inventory of personal property will help you and your student determine how much insurance coverage is needed. If a loss occurs, the inventory can facilitate the claims process. The National Association of Insurance Commissioners (NAIC) offers a free smartphone app that makes taking an inventory easy.


If your child is driving their car at school, parents should ask their insurance provider about coverage availability - as well as rates for the city and state where the college is located – before keeping or dropping the student’s car from their policy. If the student is attending school out of state, make sure you understand that state’s minimum requirements for auto insurance coverage. Additionally, inquire with your agent or company about good-student discounts. These discounts apply to auto insurance premiums for students who maintain good grades and meet eligibility requirements.

If your student’s name is on the title of a car, they must buy their own auto insurance policy. However, students may be able to remain on the parents’ policy if their parents own the vehicle they will use at school. Tell your insurance agent where the car will be stored if the address is different from what’s on the policy.

For more information, contact the Bureau toll-free at 1-877-310-6560 or in Richmond at 804-371-9741 or visit its website at


Contact: Jordan Bondurant, 804-371-9141


RICHMOND – The State Corporation Commission (SCC) is offering an opportunity for members of the public to hear presentations regarding health insurance premiums in Virginia’s individual and small group market for plan year 2024. The presentations will be held on Wednesday, August 9, at 9:30 a.m. via Microsoft Teams.

The SCC has historically delegated to its Bureau of Insurance (Bureau) its responsibility for reviewing and approving premium rates for health benefit plans issued in Virginia in the individual and small group markets. The Bureau, with assistance from the Virginia Department of Health, performs plan management functions required to evaluate health benefit plans and stand-alone dental plans for participation in Virginia’s Health Benefit Exchange (Exchange) in accordance with the federal Patient Protection and Affordable Care Act. The Bureau has until August 17, 2023, to complete its review of Qualified Health Plans (QHP) for the 2024 plan year.

Before providing the results of its QHP eligibility review to the SCC’s Health Benefit Exchange Division (HBE), and before finalizing form and rate approvals for health insurance products for sale and use in Virginia both on and off the Exchange, the Bureau coordinates insurance company premium rate presentations. Those presentations provide an overview of the range of rate impact or change for identified health insurance products proposed to be offered in the individual and small group markets for use in Virginia as of January 1, 2024. The presentations also review the markets as a whole and focus specifically on some key factors in rate changes.

To listen to the presentations, visit and review “Upcoming Meetings." Information and instructions on how to submit public comment will be provided during the rate presentations.


Contact: Katha Treanor, 804-371-9141

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