Voice over Internet Protocol (VoIP) Service

Does the SCC regulate VoIP telephone service?

No. Action by the Federal Communications Commission (FCC) and Virginia law exempts VoIP service from the SCC's jurisdiction. For further information or complaints regarding VoIP billing, service, outages, or service discontinuance, contact the FCC at 1-888-225-5322.

Wireless (Cellular) Telecommunications

Will the State Corporation Commission assist me in resolving my wireless complaint?

Yes. While the State Corporation Commission has no regulatory jurisdiction over wireless telephone providers, as a service to Virginia's wireless consumers, the Division of Public Utility Regulation will work with the appropriate company in an attempt to resolve a wireless complaint. (This, of course, assumes that customers have first attempted to resolve the matter directly with the company.)