Utility Complaints

Upon request, the Division of Public Utility Regulation investigates and reviews utility actions for compliance with the utility's accepted tariffs. Based on the results of such investigation, we attempt to informally resolve any disputes between the utility and the consumer in a reasonable manner. This informal complaint resolution process does not limit a consumer's right to request the Commission to initiate a formal investigation.

Before submitting a complaint, we suggest you first attempt to resolve your concerns with the utility. If the utility does not adequately address your concerns, you may submit a complaint below. For the most efficient handling of your complaint, please use only one method for notifying the Division of your concern. Once we receive your complaint, a Utilities Analyst will contact you as soon as possible.

If your complaint concerns the disconnection of your utility service, please call us immediately on our toll-free telephone number: 1 (800) 552-7945. You may also contact us at this number for other complaints as well.

To contact us by mail please use the following address:

Division of Public Utility Regulation
State Corporation Commission
P.O. Box 1197
Richmond, VA 23218

To submit a complaint electronically, please select one of the following options:

Also please be aware that the Division cannot assist you with the following inquiries or disputes:

  • Complaints concerning bottled propane and/or oil companies
  • Complaints regarding municipally-owned electric, gas or water/sewer utilities
  • Complaints related to interstate long distance communications services
  • Complaints concerning cable or satellite television services, Digital Subscriber Line (DSL), Voice over Internet Protocol (VoIP), or any other Internet services