Search Results: "consumer complaints"
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Complaints
Upon request, the Division of Public Utility Regulation investigates and reviews utility actions for compliance with the utility's accepted tariffs. Based on the results of such investigation, we attempt to informally resolve any disputes between the utility and the consumer in a reasonable manner. This informal complaint resolution process does not limit a consumer's right to request the Commission to initiate a formal investigation.
Before submitting a complaint, we suggest you first attempt to resolve your concerns with the utility. If the utility does not adequately address your concerns, you may submit a complaint below. For the most efficient handling of your complaint, please use only one method for notifying the Division of your concern. Once we receive your complaint, a Utilities Analyst will contact you as soon as possible.
If your complaint concerns the disconnection of your utility service, please call us immediately on our toll-free telephone number: 1 (800) 552-7945. You may also contact us at this number for other complaints as well.
To contact us by mail please use the following address:
Division of Public Utility Regulation
State Corporation Commission
P.O. Box 1197
Richmond, VA 23218
To submit a complaint electronically, please select one of the following options:
Also please be aware that the Division cannot assist you with the following inquiries or disputes:
- Complaints concerning bottled propane and/or oil companies
- Complaints regarding municipally-owned electric, gas or water/sewer utilities
- Complaints related to interstate long distance communications services
- Complaints concerning cable or satellite television services, Digital Subscriber Line (DSL), Voice over Internet Protocol (VoIP), or any other Internet services
Public Utilities
File a Complaint
- Consumers may submit complaints about entities and individuals who are subject to regulation or supervision by the Commission.
- Consumers are encouraged to first work with the licensed company or individual before filing a complaint.
- It is important to remember that SCC staff may not act as the complainant's attorney. And, SCC staff does not have the power to adjudicate complaints. If a dispute turns on facts that do not involve a regulated entity's violation of a specific law or regulation (such as a matter concerning internal policies or guidelines), the complainant will be advised about other ways to pursue the complaint, including referral to another state or federal authority that may have jurisdiction, consulting with a private attorney, and/or initiating a formal proceeding in the proper court of competent jurisdiction.
Theft Prevention
- The Bureau of Insurance offers a variety of free insurance resources, including auto and homeowners insurance consumer guides.
- For insurance questions and concerns, call the Bureau’s Property and Casualty Consumer Services Section at 1-877-310-6560 (toll-free) or 804-371-9185 (Richmond).
- If you have a complaint about your insurance agent or company, visit our complaints page for information on what to do.
Banks & Consumer Lenders
The Virginia Bureau of Financial Institutions reviews and responds to consumer complaints relating to financial institutions we regulate.
Financial institutions today represent much more than banks and savings and loans. Today's financial service providers include traditional banks and credit unions, as well as money transmitters, consumer finance companies, short-term lenders, motor vehicle title lenders, check cashers, mortgage brokers, lenders and originators, credit counselors, student loan servicers, and debt settlement services providers.
Please see the links above to Verify a License or registration with our office; File a Complaint with our office; or review Consumer Resources to access consumer alerts, publications and financial literacy information.
