Before a long-term care insurance (LTCI) company may increase their rates on policies issued in Virginia, the company must file the request for the increase with the Bureau of Insurance (BOI) for review. The BOI may approve or disapprove the request or approve a rate that is lower than the requested increase. The BOI must consider the following for each request:

• Has the insurance company justified the rate increase?
• Does the rate increase comply with state laws and regulations?
• How will the rate increase impact policyholders?

All approved and pending LTCI rate increase requests may be found on the BOI’s website here: https://www.scc.virginia.gov/boi/SERFFInquiry/LtcFilings.aspx (Ctrl + click) Please note that a newly filed rate increase request may not appear immediately on the website until certain information from the filing is confirmed.

Your LTCI company must send you a notice to let you know when they submit a rate increase request to the BOI.

You may submit comments on proposed LTCI rate increases via email or mail to the BOI. Please include with the comment your name, name of the insurer, and SERFF tracking number (which is provided in your insurance company’s notice of rate increase). 

• Email address: LTCRateComment@scc.virginia.gov

• Mailing address: Virginia State Corporation Commission
  Bureau of Insurance
  P.O. Box 1157
  Richmond, VA 23218
  Attn: Life & Health Rate

Please note: If you have concerns regarding an approved LTCI rate increase, you may submit a complaint to the BOI. Information on filing a complaint can be found our website at File a Complaint.

Policyholder FAQs

How does a rate increase impact my premium?

People often use “rate” and “premium” interchangeably, but there is a difference between the two.  The “rate” is reviewed and approved by the BOI. A “rate” is the cost for one unit of insurance that is used to calculate the actual “premium” paid by the insured. The insurance company calculates each policyholder’s “premium” based on the approved rate plus other factors, such as benefit selections, payment mode, etc.  

Does the insurance company have to notify me of a rate increase on my LTCI policy?

Based on a new law enacted by Virginia’s General Assembly effective July 1, 2024, if your LTCI company files a request with the BOI to increase rates, they must provide you with a notice that they’ve done so.  The notice must include the reason(s) for which your insurance company is requesting the rate increase, along with the amount of the rate increase requested. Your insurance company must also provide you with a notice 90 days before the effective date of an approved rate increase that explains why you will incur a rate increase. You will also receive a notice from your insurance company if the BOI denies the rate increase request.

I have been notified that my LTCI company wants to raise my premium.  Can they do that?

Most LTCI policies are guaranteed renewable which means that your insurance company cannot decline a renewal of your policy for any reason other than non-payment of premium. However, your policy should disclose that your insurance company can increase your premium.

Why don’t I see the requested rate increase on your website? 

When a LTCI company submits a new rate increase request to the BOI, the BOI reviews the filing to confirm that it was submitted properly and that accurate information from the filing will display on our website.  If errors are found in the filing, the BOI may request that the LTCI company correct the errors before the information is displayed on our website.  If you don’t see a rate increase request you are trying to view, please wait a week or two to check the website again.  

Is there a deadline for policyholders to submit comments on the rate increase request?

Policyholders are invited to submit comments on a rate increase request while it is pending during the BOI's review of the request. Please note that the length of the BOI's review depends on the complexity of the rate increase request; at minimum, the BOI will not make a final disposition until several months after receipt of the request. You may check on the status of the request via the following link: https://www.scc.virginia.gov/boi/SERFFInquiry/LtcFilings.aspx. By clicking the button at the top of the page labeled “Pending,” you will be able to access the rate increase requests currently under review.

Why are insurers requesting rate increases on LTCI policies?

Insurance companies monitor in-force policies to ensure they can pay claims in the future. Several key reasons that a LTC insurer may request a rate increase could include:     

• A greater number of insureds than anticipated have kept their policies in force.

• Claim costs and claim durations have been significantly higher than expected.

• Interest earned on premiums has been less than anticipated.

What does the BOI consider when reviewing LTCI rate increase requests?

The BOI is responsible for ensuring that the LTCI benefits are reasonable in relation to the premium charged while also ensuring that the insurance company receives sufficient premiums to pay claims and remain solvent.  The BOI engages in an extensive review of each LTCI rate increase request and may approve the rate increase as requested by the company, disapprove the rate increase, or approve a lessened rate increase based on the results of the review.

The BOI’s analysis of LTCI rate increase requests includes the following: 

• Regulatory and actuarial requirements as set forth in Chapter 200 of the VA Administrative Code.

• The expected loss ratio based on the rate increase requested to ensure it will not exceed the original approved loss ratio.

• That the insurance company is sharing in the higher-than-expected claim costs rather than passing all claim costs on to policyholders through the rate increase.

• Period of time since the last LTCI rate increase.

• Percentage of rate increase remaining to be earned.

• Average age of the policyholders in the block of policies.

• ​The options made available to the policyholder to offset or mitigate the rate increase.

In considering how the rate increase will impact policyholders, the BOI receives and reviews policyholder comments on requested rate increases.

How can I determine the status of a LTCI rate increase request (pending or approved)?

All approved and pending LTCI rate increase requests may be found on the BOI’s website here: https://www.scc.virginia.gov/boi/SERFFInquiry/LtcFilings.aspx Please be aware that the length of the BOI's review depends on the complexity of the rate increase request; at minimum, the BOI will not make a final disposition until several months after receipt of the request.

What can I do about a premium increase on my LTCI policy?

There are several things a policyholder may consider doing both before and after an increase is approved.

• Upon notification that your insurance company is seeking a rate increase, you may contact them for more information about the requested rate increase on your policy and any options that may be available to you.

• You may provide comments directly to the BOI regarding a pending LTCI rate increase by sending an email to LTCRateComment@scc.virginia.gov or by mail at the address above. 

• Upon notification from your insurance company that a rate increase has been approved and your premium will be increasing, your company will also offer options for your consideration that may reduce, or in some situations, eliminate the increase.  Some companies may also offer a return-of-premium option.  You are encouraged to speak with the company or your financial advisor to make sure you are aware of and understand all your options.

• If you have concerns regarding an approved LTCI rate increase, you may submit a complaint to the BOI. Information on filing a complaint can be found our website at File a Complaint.