An authenticated copy is a certified copy. 

You can request a certified copy of your documents from the Secretary of State or custodian of business entity records in your jurisdiction. The certification date on the copies must be no more than 12 months old.

Please note: We cannot accept a “certificate of existence” in place of a certified copy of your business entity’s organizational documents. 

Registered navigators are required to report the following to the Commission at Assisterprograms@scc.virginia.gov within 30 days:

• Any felony convictions (include facts and circumstances around conviction)
• Any administrative action taken against the navigator in another state or by another governmental agency in the Commonwealth

Standards of Conduct

• Engage in any activity that would require an insurance agent license
• Offer advice about which qualified health or dental plan is better or worse for an individual or employer
• Act as an intermediary between employer and insurer that offers qualified health or dental plans offered through an exchange
• Violate any unfair trade practice and privacy requirements applicable to the activities of navigators
• Receive compensation for services or duties as a navigator, including compensation from health carriers

• Being selected as such in accordance with federal or state law
• Having evidence of successful completion of all navigator requirements prescribed by the Virginia Exchange
• Meeting additional requirements outlined in §38.2-3457

If any individual or entity engages in one or more of the prohibited activities above, a complaint may be filed with the Commission. If the complaint is verified after investigation, the individual or entity may be ordered to cease and desist further prohibited conduct.

Important Memorandum addressing application process changes, rebate report filing frequency, clarification of report recipients (06/15/2022)

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A pharmacy benefits manager is an entity that performs pharmacy benefits management – that is, administers or manages prescription drug benefits provided by a carrier for the benefit of covered individuals. It includes an entity acting for a pharmacy benefits manager in a contractual relationship in the performance of pharmacy benefits management for a carrier, nonprofit hospital, or third-party payor under a health program administered by Virginia. Pharmacy benefits management is now regulated by Virginia, which includes licensing, reporting and prohibited conduct. 

For inquiries related to licensure, please email AgentLicensing@scc.virginia.gov or call (804) 371-9631. 

For all other inquiries, such as rebate reporting, please email BureauofInsurance@scc.virginia.gov or call (804) 371-9741.

• Certificate of Assumed or Fictitious Name - Business Conducted by an Individual
• Certificate of Assumed or Fictitious Name - Business Conducted by an Entity
• Certificate of Release of Assumed or Fictitious Name on File with the Commission
• Certificate of Release of Assumed or Fictitious Name on File in a Circuit Court