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Division of Energy Regulation

Water-Sewer Complaint Form

Required fields are indicated with an asterisk (*).

Complaint Type *  

(If so, what was the utility's response.)

If you have electronic documentation that you would like to submit with your complaint, please attach one file using the browse button below.

The file type must be one of the following and cannot exceed 4,000 kilobytes (4 MB):

  • MS Word ( .doc )
  • MS Excel ( .xls )
  • Adobe ( .pdf )


If you have information that cannot be submitted electronically, please DO NOT submit this form. Please provide your complaint information and documentation by regular mail to: Division of Energy Regulation, P.O. Box 1197, Richmond, Virginia 23218.