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Division of Communications

Telephone Service Inquiry/Complaint

If you are filing a complaint, we request that the utility involved be contacted prior to filing a complaint in order to give the utility an opportunity to resolve any problems. Contact us only if you cannot reach a resolution.

The Division of Communications has specialists available for complaints and inquiries between the hours of 8:15 a.m. and 5:00 p.m. Monday through Friday.

Callers outside the Richmond metropolitan area may contact the division using the SCC’s toll-free number, 1-800-552-7945, option (4). All other callers may dial (804) 371-9420. The SCC also has a TDD, telecommunications device for the deaf and hard of hearing, which may be reached by phoning (804) 371-9206.

In addition to interacting with the Division of Communications via telephone, you may submit questions or complaints by regular mail, by fax, or by submitting information using our online form. Direct inquiries to the State Corporation Commission, Division of Communications, P.O. Box 1197, Richmond, Virginia 23218; fax to 804-371-9069; or access the online form below.

Once your information arrives in the Division of Communications, it will be logged into our computer system. We will send you verification by regular post or e-mail verifying receipt. If you are filing a complaint by regular mail or fax, please include copies of documents regarding your problem. Information received through the online form may require submission of additional details to be processed. Once we have received and reviewed all information, we will contact you with results (usually within two weeks).