Telephone Service Inquiry/Complaint
If you are filing a complaint, we request that the utility involved be contacted
prior to filing a complaint in order to give the utility an opportunity to resolve any problems.
Contact us only if you cannot reach a resolution.
The Division of Communications has specialists available for complaints and
inquiries between the hours of 8:15 a.m. and 5:00 p.m. Monday through Friday.
Callers outside the Richmond metropolitan area may contact the division
using the SCC’s toll-free number, 1-800-552-7945. All other callers may dial (804) 371-9675
or (804) 371-9420. The SCC also has a TDD, telecommunications device for the deaf
and hard of hearing, which may be reached by phoning (804) 371-9206.
In addition to interacting with the Division of Communications via telephone,
you may submit questions or complaints by regular mail, by fax, or by submitting
information using our online form. Direct inquiries to the State Corporation Commission,
Division of Communications, P.O. Box 1197, Richmond, Virginia 23218; fax to 804-371-9069;
or access the online form below.
Once your information arrives in the Division of Communications, it will be logged into our
computer system. We will send you verification by regular post or e-mail verifying receipt.
If you are filing a complaint by regular mail or fax, please include copies of documents
regarding your problem. Information received through the online form may require submission
of additional details to be processed. Once we have received and reviewed all information,
we will contact you with results (usually within two weeks).