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News | News Release Contact: Emily Kirsner, (804) 371-9141
For Immediate Release: September 07, 2018

RICHMOND — Todd A. Bryant has been named managed care ombudsman with the State Corporation Commission’s (SCC) Bureau of Insurance effective September 10, 2018. Todd has worked in the Ombudsman’s Office as a senior insurance market examiner for the past six years. The Longwood University graduate joined the Bureau of Insurance in 1999.

He replaces Thomas S. Bridenstine, Virginia’s first managed care ombudsman, who will retire effective December 1, 2018.

Established in 1999, the Office of the Managed Care Ombudsman helps Virginia consumers understand their rights and the processes available to them when dealing with their managed care health insurance plans (MCHIPs) such as health maintenance organizations and preferred provider organizations. The Office can help “walk” Virginians through their MCHIPs’ grievance and appeal procedures when problems or concerns arise.

“Consumers in Virginia have been fortunate to have stable leadership in the Office of the Managed Care Ombudsman with the retiring ombudsman, Tom Bridenstine, and now Todd, who assisted Tom in his ombudsman’s duties and has been with the Bureau for nearly 20 years,” said Virginia Insurance Commissioner Scott A. White. “Todd’s knowledge and experience in assisting consumers with their managed care decisions make him the ideal person to step into this role.”

Todd will manage the day-to-day activities of the Office of the Managed Care Ombudsman; assist consumers in understanding their rights and how to resolve problems with their MCHIPs, and answer inquiries from consumers, health care providers and others. He can also help guide consumers through insurance providers’ internal appeal processes and help them submit an appeal.

The Office of the Managed Care Ombudsman stands ready to assist consumers with their questions and concerns regarding their managed care plans. To learn more, call toll-free at 877-310-6560 or in Richmond at 804-371-9032 or email at ombudsman@scc.virginia.gov. Correspondence to the Ombudsman’s Office may be mailed to Office of the Managed Care Ombudsman, Bureau of Insurance, P.O. Box 1157, Richmond, Virginia 23218.

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