RICHMOND — The State Corporation Commission (SCC) is
granting Virginia’s largest telephone company an interim waiver of the requirement
to provide annually a hard copy paper version of the residential white page telephone
directory. Customers will continue to receive a white page directory of business
and governmental listings with the delivery of the yellow pages and can get a free
printed residential white page directory upon request.
Customers will still be able to obtain a paper residential white page directory
through a toll free number and instructions on requesting a free residential directory
will be provided by Verizon through a news release, bill inserts, and will be displayed
on the cover and table of contents of the yellow pages.
The waiver applies to Verizon and any local telephone company that uses Verizon
for publishing and distributing directories in Virginia.
In addition to making a free hard-copy of the residential white page directory available
upon request of any customer, the Commission directed the following:
- Verizon shall treat a customer’s initial request as a standing order that does not
require annual renewal.
- Verizon shall ensure that the white page directory is available and highly searchable
on the company’s website.
- Verizon shall ensure that business and governmental entities and managed multi-tenant
locations (such as retirement communities, nursing homes, apartment complexes) with
multiple telephone lines will be able to order all necessary residential white page
directories through a single request.
Verizon must notify customers of the change as a result of the waiver and other
local telephone companies affected by the change are strongly encouraged to do the
The Commission will monitor the results of the waiver to ensure that customers who
still wish to receive hard copies of the directory have no problem receiving them.
Case Number: PUC-2010-00046