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Bureau of Insurance

Tips for Dealing with Disasters

  • You should contact your insurance company or agent to report any claim that you may have.
  • If you do not know your insurance company’s telephone number or otherwise need assistance, you should contact the Bureau of Insurance at (804) 371-9741 or toll-free 1-800-552-7945, or you can contact the Bureau at
  • If you experience problems contacting your insurance company, you need to be persistent. Some insurance companies may have problems with their phone lines due to a high volume of calls, and it may be awhile before they can be reached.
  • The Bureau recommends that you take pictures of your damaged property so that these can be given to your insurance company. You should also save any receipts for repair costs and do anything that is appropriate to prevent any further damage to your property.
  • If you experience problems in getting your claims paid or have general insurance questions, the Bureau has specially trained representatives that can provide you assistance.
  • If you need to file a complaint, the electronic form can be found at:
    Property and Casualty Insurance Complaint Form
    You may save a copy of the form and email it to the Bureau, or you may mail it to us through the U.S. Postal Service.

The Bureau publishes guides which are available on the Bureau’s website. Your may want to review these guides to help you prepare for a disaster and to help you if you have a claim:

Press releases regarding disasters and other information may be found at Bureau of Insurance Press Releases.

You can find additional information about disaster preparedness and up-to-date information regarding Virginia’s response to disasters at the Virginia Department of Emergency Management. External Link logo

You can also find information about the National Flood Insurance Program and how to file a claim if you have flood insurance. External Link logo

Finally, the National Association of Insurance Commissioners (NAIC) offers information about disaster preparedness through its InsureU website. NAIC Disaster PreparednessExternal Link logo