Consumer Service Representatives can handle most inquiries over the telephone. Representatives can be reached Monday through Friday, 8:15 a.m. to 5:00 p.m. at our toll free number 1-877-310-6560, or our direct number at (804) 371-9691 (Life and Health Insurance) and (804) 371-9185 (Property and Casualty Insurance). If we cannot assist you by telephone, we will advise you to file a written complaint or inquiry with the BOI. We will provide you with a written response to your written complaint or inquiry.

If you have a general question, you may wish to e-mail us at bureauofinsurance@scc.virginia.gov, or for questions about Managed Care Health Insurance Plans, you may wish to email ombudsman@scc.virginia.gov . A Bureau Representative will respond to your inquiry via e-mail. Please include your name, mailing address and telephone number, in addition to your questions and concerns.