General Insurance Questions
Consumer Service Representatives
can handle most inquiries over the telephone. Representatives can be reached Monday through
Friday, 8:15 a.m. to 5:00 p.m. at our toll free number 1-877-310-6560, or our direct number
at (804) 371-9691 (Life and Health Insurance) and (804) 371-9185 (Property and Casualty
Insurance). If we cannot assist you by telephone, we will advise you to file a written
complaint or inquiry with the BOI. We will provide you with a written response to
your written complaint or inquiry.
If you have a general question, you may wish to e-mail us at firstname.lastname@example.org,
or for questions about Managed Care Health Insurance Plans, you may wish to email email@example.com .
A Bureau Representative will respond to your inquiry via e-mail. Please include
your name, mailing address and telephone number, in addition to your questions and